Elluminate Live! web conferencing

Information for getting started with Elluminate Live! web conferencing tools. System requirements One day before your first event Orientation Error messages, firewalls, ports, proxy servers Online training from Elluminate for V8 Support   To view Adobe PDF files, you need the current version of Adobe Acrobat Reader, which can be downloaded for free from the Adobe website.

Getting started with Elluminate Live! V9

October 23, 2008 - eMINTS has upgraded to Elluminate V9. Links below lead to Elluminate support and training documentation for this newest version. Enjoy the new features.

System requirements

For a client machine to run an Elluminate session:

Required (in addition to platform-specific below)

• 20 MB free disk space
• Soundcard with speakers and microphone or headset
• 28.8 Kbps Internet connection
• Java 1.4.2 or higher

Windows client

• Windows 98/ME/2000/XP
• Pentium III 500 MHz processor
• 128 MB RAM (98/ME); 256 MB RAM (2000/XP)

Mac client

• Mac OS 9.2, Mac OS X 10.2.8, 10.3.9 and 10.4
• G3, G4, G5 or Intel processor
• 128 MB RAM (OS 9.x), 256 MB RAM (OS X)
• Microphone (internal, USB or iSight)

Java desktop system (Linux) client

• Java Desktop System 3
• Pentium III 1 GHz processor
• 256 MB RAM

Solaris client

• Solaris (Sparc only) 9 and 10
• UltraSPARC IIc 300 MHz
• 128 MB RAM

Before your first event (one-time set up)

At least 1 day before the scheduled start time of your first event via Elluminate Live test your connection and ability to interact with eMINTS using Elluminate Live e-conferencing tools.

1. Visit the Elluminate Live support website to verify your tools and test your connection.
2. Follow the directions under the heading First Time Users until you see a big green checkmark.
3. Under Step 2 - click the link to "Join the Configuration Room" to verify your ability to connect to an Elluminate session.
   Note: You may be prompted to accept a download from elluminate.com or prompted about a security certificate. Click "yes" or "OK" or "allow" to continue. Do not close the browser window until the Elluminate log in screen appears.
4. Participants in Elluminate e-conferencing sessions can participate using only their computer's speakers and a chat window. But for best user experience, a USB headset with microphone is highly recommended.
   Tip: If you are using a USB headset, make sure it is connected to your computer before launching an Elluminate session.
5. Each time you join an Elluminate session, you should perform a quick audio set up check -
   Go to Tools > Audio > Audio Setup Wizard and follow the onscreen prompts.
6. Some connection issues, such as firewalls and proxy servers, require the intervention of local tech support personnel. Therefore it essentail that a test connection be performed at least one day before your first Elluminate session to permit time for any necessary troubleshooting and site configuration changes (a rare experience).
7. Limited technical support is available from eMINTS staff at the time of your session. Contact the eMINTS office at (573) 884-7202 and ask for Elluminate help.

Orientation

Go to www.elluminate.com/support and learn more about Elluminate Live! interface and tools.

• Recorded participant orientation (5 minutes)
• User Guide for participants (PDF 6 MB)
• Quick Reference Guide for Participants (PDF 245 KB)

Error messages, firewalls, ports, proxy servers - tech help from Elluminate

• Elluminate Support Portal
• Access guide (PDF 105 KB) - steps for configuring remote site's firewall ports to allow access to Elluminate Live sessions
• Access guide (PDF 345 KB) - steps for configuring proxy server connection to Elluminate live sessions

Training

Free online training is available from Elluminate website for participants, moderators and administrators. Training materials include live and recorded online events as well as user documentation and quick reference guides.

Go to Elluminate training information ....

Support

Elluminate.com Support

Go to the Support section of Elluminate.com website and use links in the Resources box:

• Clicking the Self Help/FAQs button leads to a searchable Knowledge Base and link to submit a trouble ticket.
• Troubleshooting wizards provide self-help to identify solutions to problems launching Elluminate or with audio connections.
• Guides and reference includes information about configuring firewalls and proxy servers and other user documentation.

eMINTS National Center support

Contact eMINTS support for Elluminate Live or phone (573) 884-7202.

Reviewed April 15, 2009.